Shipping policy
Shipping Locations
Dubai Cosmetics USA currently ships orders within the United States only.
International or overseas shipments are not available at this time.
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Shipping Methods
All fragrance products contain alcohol and are classified as flammable (ORM-D) items.
Therefore, all orders are shipped via Ground service only — in compliance with federal shipping regulations.
We use UPS Ground or FedEx Ground for delivery, depending on destination and service availability.
Air or expedited shipping options are not permitted for perfumes and fragrances.
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Delivery times are estimates and may vary depending on your location and carrier conditions.
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Processing Time
Orders are processed and shipped within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
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Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number.
Tracking updates may take 24–48 hours to appear after dispatch.
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Damaged or Lost Packages
We take great care in packaging all items securely.
If your package arrives damaged or does not arrive within the expected delivery window:
• Contact us within 5 business days of delivery (or the expected date).
• Email: info@dubaicosmeticsusa.com
We will investigate with the carrier and work with you to resolve the issue promptly.
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Incorrect Address Disclaimer
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to incorrectly entered addresses.
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Returns Related to Shipping
For any return inquiries, please refer to our Refund Policy page.
Returned packages due to incorrect address or refusal of delivery will be subject to a reshipping fee.
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Contact Us
For any shipping questions or special delivery requests, contact us at:
📧 info@dubaicosmeticsusa.com
# : 346-8639470
# - 346-7804166
📍 9900 Westpark Dr, Ste 132, Houston, TX 77063
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Crafted in Dubai – Distributed by Dubai Cosmetics USA
Luxury That Speaks the Language of Beauty.